Like many other peer-to-peer transfer services, Cash App completes transactions at lightning speed. This makes it a convenient and easy way to send money between your friends. But things aren’t all sunshine and rainbows.

Getting a Cash App refund after making an unwanted payment can be very difficult and the company offers no guarantee on it.

If you’ve been wondering how to get your money back from Cash App, then stay tuned as we go through the ins and outs.

How to get a refund on Cash App

Perhaps you’re currently wondering:

How do I get my money back on Cash App if I get scammed?

How do I get my money back on Cash App if I sent it to the wrong person?

So you just want to know in general, how to get a refund on Cash App.

The good news is that requesting a Cash App refund is a simple process. But the not-so good news is that there’s no guarantee you’ll get your money back.

Request a refund from the recipient

If you don’t put the correct details of the recipient in, or send money to a person you don’t know and end up getting scammed, Cash App is not responsible for your losses.¹ So it’s essential that you know and trust who you’re sending money to, and that you double check you’ve inputted their details correctly.

If you want to request a Cash App refund on a payment you made, ask your recipient to:

· Open Cash App

· Select the activity tab on Cash App’s home screen

· Find and select the payment they want to refund

· Select the three dots in the top right hand corner

· Select refund

· Select “ok” to confirm refund

You may also ask for a refund by tapping the 'Request' button on the home screen.

Easy, right? But now comes the hard part, which is actually getting your Cash App refund.

After you’ve made a refund request, you’ll have to wait for the recipient, or “merchant”, to accept it. Once they accept the request, the money will instantly appear in your Cash App account, if that’s where you sent it from.

Cancel your payment and get a refund

Given the speed of Cash App transactions, you can’t usually cancel a payment once it's sent.

Legend has it that the only situation it’s possible in is if your payment is still in the pending phase. But because Cash App is so quick, it’s fairly unlikely that you’ll have the chance to cancel your transfer.

Best to check your activity feed to see if the payment has a 'Cancel' option.

What Happens if a Cardholder Disputes a Charge?

While it's not a "Cash App chargeback" in the literal sense, customers can contact customer support to undo a transaction. They can initiate this process via the app or the Cash App website, as well as by phone or mail.

If a customer initiates a dispute, the company would then investigate the claim, and then resolve the situation accordingly. This could happen if the company determines that you didn't provide the goods or services described to the customer. It could also happen in the event of fraud.

This would consume valuable time and resources if you're forced to participate in an investigation. And, while you wouldn't be responsible for chargeback fees (as you would with a card purchase), you could still face consequences from the company if they determine that you acted in bad faith.

Depending on the scope of the situation, there's the potential that you could get involved in a broader payment fraud investigation, too. P2P payment apps like Cash App are susceptible to fraud, just like any other platform. One tactic that fraudsters can employ is to use stolen bank account information to fund a Cash App account for their own use. The fraudster can basically siphon money out of a consumer’s account without ever needing to touch the customer’s card.

Eventually, the cardholder will notice the funds missing on their bank statement. At that point, the individual may get law enforcement involved to recover the money, which could mean more time spent with investigations.

P2P apps may not pose as much of a direct chargeback threat as other payment methods. However, the Cash App chargeback process is still an important risk factor to consider before adding this option to your checkout process.

How long does a refund take?

If you’ve been waiting on a refund, you should know that it can take up to 10 business days to receive it.

When the recipient accepts your refund request, the money will appear instantly in your Cash App balance if that’s where you sent it from. If, on the other hand, you sent it from a card, then it can take up to 5 business days to show up.

If you have to wait longer than 10 business days to get your Cash App refund, then you should contact customer service.⁴ That being said, although they can try to help you get your money back, they’re not under any legal obligation to actually do so.

What to do if you were scammed

You getting your money back is entirely dependent on whether or not the recipient accepts your refund request. So if you get scammed, although Cash App customer service can help you with the dispute, there’s no guarantee of a successful outcome.

If your request refund didn’t work, then you can file a dispute. To do this, you’ll need to:

· Open Cash App

· Select the activity tab on Cash App’s home screen

· Select the transaction you want to dispute

· Select the three dots in the top right hand corner

· Select Need Help & Cash App Support

· Select Dispute this Transaction

Clearly, Cash App is a great service if you're looking for a quick, convenient way to make peer-to-peer transactions. But just make sure you trust who you’re sending money to, and that you’ve entered their details correctly.

Remember - it doesn’t matter how quick the transaction is when you send money to the wrong person!

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